We are committed to ensuring equitable access in order to deliver the best possible service we can for patients.

To ensure this, we ask all patients to contact our clinicians and admin staff in a fair, consistent and timely manner.

To help us and all patients at the surgery, we would like to kindly remind you that patients should use our services in accordance with this Fair Use Policy.

Inconsiderate or unfair use may mean that another patient who wants to access their GP or other healthcare professional is unable to do so due to limited availability.

Examples of unfair use of the service may include, but are not limited to;

• Significant deviation from average use of the GP surgery e.g. submitting an unreasonable number of online consultations
• Any form of abuse or harassment to our staff

If unfair use of services substantially affects our ability to provide safe care to all patients, we reserve the right to discuss the issue with the patient, and establish a reasonable plan for moving forward.