If you require an appointment, please call the surgery on 020 8300 1680, to book a phone consultation or face-to-face appointment (subject to availability), or complete an online consultation.

If you feel you need to be seen the same day, please call the surgery at 8am.

Please note: Patients who fail to cancel their appointments may be removed from our practice, if they miss three appointments without prior notice. Please make sure you call the surgery if you need to cancel an appointment.

Why are GP practices working differently?

Patients can now see a GP or Nurse on evenings and weekends, at Woodlands or a local surgery or location, in their Primary Care Network. Please speak to our reception team to find out more and book an appointment (subject to availability).

If you need to change or cancel your evening or weekend appointment, please call the surgery.

If you need to cancel a weekend appointment when we're closed, please call 0208 176 0410.

Please note: this phone number can only be used to cancel out of hours appointments, and not to contact the surgery.

If your problem is urgent and there are no available appointments, please inform the receptionist. Our usual appointments allow 10 minutes with a Clinician. Please help us by booking a 'double appointment' if you require more time or wish to consult about more than one problem.

You will need to make a separate appointment for each patient who is to be seen. If you cannot keep an appointment, please let us know as soon as possible.

Please note: Patients who fail to cancel their appointments may be removed from our practice, if they miss three appointments without prior notice.

Please do not request an appointment or medical advice via email, as it may be missed.

We have a suggestion box in the waiting room for your comments and feedback.

Please see below for more information and guidance on GP appointments;

• Making the most of your video and phone appointments
• Sharing information about your support needs
• Getting ready for a talk about your health
• Three questions for better health

Contact our Clinicians and Admin staff online;

if you have a medical issue, an administrative query, need to complete a review or want to update the surgery with any information, please complete an online consultation.

This can be found on our surgery homepage, or on the NHS App.

You can also see NHS advice and guidance on conditions, symptoms and treatment.

If you have a medical problem and need advice;

• Send us details about your condition or issue
• A Clinician decides on the best treatment for you
• We will ring, text or email you back with advice, a prescription or an appointment, within 2 working days

You do not need a login to access this service, and it is available to all patients registered at the surgery.

Please do not send intimate photos alongside your online consultation, even if they are related to the issue you are discussing.

Please Note: We cannot accept repeat prescription requests via online consultation. Please submit these via online services or with your pharmacy.

Primary care teams are more than just GPs. They include lots of very important roles, which are essential to delivering better care to residents, including:

• Receptionists
• Administration
• Practice nurses
• Nurse Practitioners
• General practitioners (GPs)
• Clinical pharmacists
• Care coordinators
• Social prescribing link workers
• Mental health practitioners
• Physiotherapists

Residents and patients can:

• Get referred to the right specialist faster, improving health outcomes
• Avoid potentially long waiting times at emergency or urgent care services
• Use virtual and digital consultation services to help see a specialist sooner, when it’s convenient for you
• Help reduce pressure on the NHS

Please visit selprimarycare.co.uk for more informtion on your primary care team, or please speak to our reception team about booking an appointment.

It is important that you inform the reception staff if you are unable to attend your appointment, as this will allow that appointment to be offered to another patient.

If you fail to notify the practice that you are unable to attend, you may be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters could be removed from the surgery.

To request a home visit, please call the surgery as early as possible and always before midday.

If you have shortness of breath or chest pains, please call 999 immediatly.

The Doctor will call the patient/carer back if they feel a visit is not appropriate, or if they need further information before visiting.

We cannot specify what time this will be or when the visit will be.

Please make sure you inform reception if you have a keysafe or access information.