News & Updates

Please See Below for Practice News and Updates...

Surgery Newsletter - August 2021

Click here to read the August 2021 surgery newsletter.

Friends and Family Results - July 2021

Overall, how was your experience of our service?

Very Good Good Neither Good nor Poor Poor Very Poor Don't Know
 190 56   18  2  4  2

Collection Method

Handwritten in Surgery Website Text Message
 0 271 

Thank you for your feedback this month.

Face Coverings

July 2021

Please note that patients and visitors to the surgery will be required to wear a face covering and socially distance, after 19th July 2021 and until further notice, in accordance with practice policy. Thank you.

Please click here to read guidance from NHS England.

Coronavirus (COVID-19) Vaccinations

July 2021

If you are over 18 years old, you can now book your Coronavirus Vaccination, or attend a pop-up clinic.

Please visit nhs.uk to book your vaccination.

Please visit selondonccg.nhs.uk and bexley.gov.uk for information on walk-in and pop-up clinics.

 

 

 

Friends and Family Results - June 2021

Overall, how was your experience of our service?

Very Good Good Neither Good nor Poor Poor Very Poor Don't Know
171  65 8  8  3 1

Collection Method

Handwritten in Surgery Website Text Message
 4  252

Thank you for your feedback this month.

Breast Cancer Prevention Week 2021

June 2021

Breast Cancer UK have launced the first ever Breast Cancer Prevention Week, running from Monday 21st until Sunday 27th June 2021.

Everyone has some risk of getting breast cancer, but there are easy everyday ways to help reduce your risk and be healthier all round. Breast Cancer UK have information about the benefits of prevention, along with helpful tips and ideas on how you can help reduce your risk of breast cancer.

Please visit breastcancerprevention.org.uk for more information.

Love Your Lungs Week 2021

June 2021

Living with asthma or a lung condition can be hard. Over the past year, the pandemic has taught us just how important it is to love our lungs.

Love Your Lungs Week, running from Monday 21st until Sunday 27th June 2021, has stories from people about how they have learnt to love their lungs, aswell as support and information to discover how you can manage your lung health better.

Please visit asthma.org.uk and blf.org.uk for more information.

Learning Disability Week 2021

June 2021

This year’s Learning Disability Week will take place from Monday 14th until Sunday 20th June 2021. The theme is art and creativity.

For many people with a learning disability and their families, getting creative has been a way to stay connected and positive through the challenges of last year. For Learning Disability Week 2021, we're celebrating with art and creativity.

For further information, aswell as advice and support on learning disabilities, please visit mencap.org.uk.

Cervical Screening Awareness Week 2021

June 2021

Cervical Screening Awareness Week is an annual event which will run from Monday 14th until Sunday 20th June 2021.

The week aims to highlight the importance of regular cervical screening for women’s health, and aims to encourage all women to have regular cervical screening, as well as to provide information and reassurance around any fears or embarrassment that women may have concerning taking the test.

Please visit jostrust.org.uk for more information.

Diabetes Week 2021

June 2021

Diabetes Week 2021 will be happening from Monday 14th until Sunday 20th June 2021.

This year, diabetes.org.uk are looking for Diabetes Stories from all corners of the UK. They’ll be looking back on an extraordinary year and looking forward to what’s to come. And, above all, celebrating the incredible diabetes community. Please visit diabetes.org.uk for more information, aswell as information and support.

Loneliness Awareness Week 2021

June 2021

Loneliness Awareness Week from Monday 14th until Friday 18th June 2021 has people and organisations joining together to raise awareness of loneliness.

This year the Let’s Talk Loneliness campaign has joined together with some incredible organisations on some innovative ways to help those dealing with loneliness, as well as tips on how you can help create connections this Loneliness Awareness Week and beyond.

Please visit letstalkloneliness.co.uk for more information.

Carers Week 2021

June 2021

Carers Week will run from Monday 7th until Sunday 13th June 2021, and its theme is to Make Caring Visible and Valued.

Carers Week is an annual campaign to raise awareness of caring, highlight the challenges unpaid carers face and recognise the contribution they make to families and communities throughout the UK. It also helps people who don't think of themselves as having caring responsibilities to identify as carers and access much-needed support. Please visit carersweek.org for more information.

Mind in Bexley also have a range of information, services and activities available for carers, all year round. Please visit mindinbexley.org.uk/carers for more information.

Surgery Newsletter - June 2021

Click here to read the June 2021 surgery newsletter.

 

Friends and Family Results - May 2021

Overall, how was your experience of our service?

Very Good Good Neither Good nor Poor Poor Very Poor Don't Know
 208  74  12  8  3

Collection Method

Handwritten in Surgery Website Text Message
 4  303

Thank you for your feedback this month.

COVID-19 Vaccination Status (NHS COVID Pass)

May 2021

From 17th May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from the NHS App, which you can download from app stores, or from this site.

The NHS App requires an NHS Login to access, and may need to submit photo ID to verify your identity. More information about NHS Login can be found here. It may take more than a week for your identity to be checked and verified so you can use these services.

Please see NHS App Help & Support and the NHS Login Help Centre if you are having any issues with using the NHS App or NHS Login.

If you cannot access these online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

The practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get proof of your vaccination status before you leave.

More information about how to access your COVID-19 vaccination status can be found at gov.uk and nhs.uk.

Statement to manage people who ask for proof of vaccination

COVID-19 vaccination status: what your confirmation letter tells you

Friends and Family Results - April 2021

Overall, how was your experience of our service?

Very Good Good Neither Good nor Poor Poor Very Poor Don't Know
192 63 7 7 7 0

Collection Method

Handwritten in Surgery Website Text Message
0 1 275

Thank you for your feedback this month.

Important Message Regarding Coronavirus Vaccinations

April 2021

Please do not contact the surgery to inquire about the Coronavirus Vaccination programme, or to request the vaccination before you are eligible to book. We will contact patients as the programme is rolled out, in accordance with government guidelines.

Please do not contact the surgery to inquire about when you will get your second Coronavirus Vaccination. We will contact you to book when you are due the second vaccination. We cannot book until we have dates for deliveries of stock.

Surgery Newsletter - April 2021

Click here to read the April 2021 surgery newsletter.

 

Friends and Family Results - March 2021

Overall, how was your experience of our service?

Very Good Good Neither Good nor Poor Poor Very Poor Don't Know
249 100 17 9 5 1

Collection Method

Handwritten in Surgery Website Text Message
0 1 380

Thank you for your feedback this month.

Contact Information

March 2021

Please make sure we have your up-to-date contact information. Please call the surgery on 020 8300 1680 to update your details, or complete an eConsult. All patients aged 16 or over are responsible for managing their own healthcare, so please make sure we can contact you.

Patient Confidentiality

March 2021

Please can we remind patients that everyone 16 years or over needs to contact the surgery for their own results and medical information. Due to patient confidentiality, we cannot give information about any patients 16 years or over to anyone else.

If you would like to give permission for other person(s) to access your medical records, please fill in this form and return it to surgery. We will then add to your notes that you have given written permission for this access. This permission can also be removed at any time by request.

Can I speak to a GP about someone else's health?

Supporting Your Recovery after COVID-19

March 2021

As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind.

These changes should get better over time, some may take longer than others, but there are things you can do to help.

Your COVID Recovery helps you to understand what has happened and what you might expect as part of your recovery.

Please visit www.yourcovidrecovery.nhs.uk for more information.

Friends and Family Results - February 2021

Overall, how was your experience of our service?

Very Good Good Neither Good nor Poor Poor Very Poor Don't Know
377 74 5 4 7 4

Collection Method

Handwritten in Surgery Website Text Message
0 2 469

Thank you for your feedback this month.

Find Your NHS Number

February 2021

A new service is now live to help you find your NHS number. This service is for anyone living in England who has forgotten or does not know their NHS number.

You can opt for the number to be sent to you by text, email or letter. Please visit nhs.uk to use this service.

Surgery Newsletter - February 2021

Click here to read the February 2021 Surgery Newsletter.

 

Friends and Family Results - January 2021

Overall, how was your experience of our service?

Very Good Good Neither Good nor Poor Poor Very Poor Don't Know
289 86 10 5 4 2

Collection Method

Handwritten in Surgery Website Text Message
0 2 394

Thank you for your feedback this month.

If You Are Experiencing Domestic Abuse, We Are Here To Support You

January 2021

If you are experiencing domestic abuse, we are here to support you.

Ask for ANI for immediate help. The Ask for ANI scheme allows those at risk or suffering from abuse to discreetly signal that they need help and access to support.

For further information, please visit www.gov.uk/domestic-abuse or www.bexleydomesticabuseservices.org.uk.

Accommodation is now available for male victims and survivors of domestic abuse in London. Click here to read more.

Be Aware of COVID-19 Fraud

January 2021
 
Criminals are using the COVID-19 vaccine to trick people into handing over cash or financial details. They are sending convincing looking text messages letting people know they are eligible for the vaccine or phoning people directly pretending to be from the NHS, or local pharmacy.
 
The NHS will NEVER:
  • Ask for payment - the vaccine is free
  • Ask for your bank details
  • Arrive unannounced at your home to administer the vaccine
  • Ask you to prove your identity by sending copies of personal documents or passport
If you receive a call you believe to be fraudulent, hang up. If you are suspicious about an email you have received, forward it to report@phishing.gov.uk. Suspicious text messages can be forwarded free of charge to 7726.
 
If you believe you have been the victim of fraud or identity theft, call Action Fraud on 0300 123 2040 or visit www.actionfraud.police.uk.
 
If you have any information relating to vaccine fraud, you can stay 100% anonymous by calling the Crimestoppers COVID Fraud Hotline 0800 587 5030 or visit www.covidfraudhotline.org.
 

Collecting Items from Surgery

January 2021

Please collect non-urgent items and letters from surgery after 2pm, as we are very busy in the mornings.

Please press the buzzer outside the surgery once and wait. Our receptionists will bring items out to you, so you do not have to enter the surgery.

Our receptionists are very busy answering the phones and the door, so please be patient and you will be answered as quickly as possible.

Blood Tests during COVID-19

Janaury 2021

Please ensure that you have read your blood test form on collection to check the date you are required to have the blood test, and any other clinical details.

Please call 0208 333 3217 to book a blood test with the Phlebotomy Booking Service. You will get through to the phlebotomy call centre, with advisors able to book appointments at all available locations. The call centre is open Monday to Friday between 8am and 4pm.

You cannot currently walk-in for a blood test at the hospital.

You can also book your blood test appointment online by visiting www.lewishamandgreenwich.nhs.uk.

Please select a location from your blood test form to attend. Once you have sent your details, you will be contacted by the phlebotomy booking service to arrange a date.

We do not offer blood tests in surgery.

Returning Samples to Surgery

Janaury 2021

Please can we remind patients that all samples must be brought into surgery before 1pm.

We cannot keep any samples in the surgery overnight. Any samples brought to the surgery after 1pm will not be accepted.

All samples must be clearly labelled with patients' full name and date of birth. The time when the sample was taken must also be added. All samples must be handed in a clear plastic bag.

Samples not labelled correctly will not be sent off or analysed by the laboratory.

Please seal all containers tightly, samples that leak will also not be tested.

For all test results, please call the surgery between 11am - 4pm any weekday, and select line 2.

We expect sample and blood results to be actioned within 5 working days. Scans and X-rays will take much longer.

It is the responsibility of the patient to contact the surgery for their results.

Walk-In Clinic Suspended

Janaury 2021

Please Note that ue to COVID-19, the surgery walk-in clinic is currently suspended.

If you require an appointment, please call the surgery on 020 8300 1680 between 08:00 and 10:00 to book an on-the-day phone consultation (subject to availabilty), or complete an eConsult by clicking here.

Due to COVID-19, you cannot book a face-to-face appointment without having a phone consultation or completing an eConsult first.

Our Surgery Doors are Closed

January 2021

Due to the Coronaviurs pandemic, our surgery doors are closed, unless you have a face-to-face appointment. Please see below for the current procedures in surgery:

  • If you require an appointment, please call our reception team between 8:00 and 10:00 to book an on-the-day phone consultation. We are unable to book face-to-face appointments until you have been triaged by a Clinician.
  • We cannot hand out prescriptions at the surgery, and patients without a pharmacy nomination will have their prescriptions sent to a pharmacy local to the surgery.
  • If you have anything to hand in, please leave it in the surgery letterbox. Please make sure your details are clearly written.
  • Due to high demand, please allow 5 working days for prescriptions to be processed at the current time.
  • If you are attending surgery, please press the intercom buzzer once and wait outside. Our receptionists are busy answering the phones and the door, and will be with you as soon as possible.
  • Please do not enter the surgery without speaking to reception via the intercom first.
  • Our reception staff cannot book appointments via the intercom outside the surgery, please phone the surgery for this.
  • If you are collecting anything from the surgery, reception will bring it out so you do not have to enter the surgery. Please collect non-urgent items after 2pm, as we are very busy in the mornings.
  • If you are entering the surgery, you must wear a face covering and socially distance whilst you are inside. Hand sanitiser is available

Zero Tolerance

Janaury 2021

The NHS operate a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

In certain situations, the police may be called to remove a person(s) from the surgery.

The NHS violence reduction strategy includes measures to better protect staff and prosecute offenders more easily. Read more here.