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Address: 146 Halfway Street, Sidcup, Kent, DA15 8DF
  • Telephone: 020 8300 1680
  • Opening Times: Mon - Fri 8.00am - 6.30pm

Practice

Practice Area

To register at the practice your home address must fall within our practice boundary. You can check to see if your address is within our boundary by using the map and postcode checker below:


Please note that Holland Gardens, Postcode SE9 2AY is within our Catchment area. It is not currently showing on our boundary map


Online Services Information

Our Clinical System is Patient Access – provided by In Practice Services. This practice currently offers patients’ facilities to book, view, amend, cancel and print appointments online, to order repeat prescriptions online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.

This practice plans to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient, from 31 March 2015.

These dates are subject to the necessary NHS GP systems and software being available to the practice by NHS England.

We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group.

NHS England have issued new guidelines regarding the sharing of email accounts for online services. 
Patients are not allowed to share an email account. All patients must provide their own email when registering for patient services.  All patients under the age of 16 will no longer be able to register for online services.

Disabled Access

We have access and toilet facilities for the disabled. The surgery has its own car park.

Comments, Suggestions and Complaints

We always try to provide the best service possible but there may be a time when you feel this has not happened.

We are happy to receive any comments and suggestions from our patients. Please use our feedback form. If you wish to make a complaint please either speak to the Assistant or Practice Manager or download our complaints form.

We will look into and address any problems you have identified. Then we will meet with you to provide an explanation and discuss any action that may be needed. Your partner or a friend is welcome at this meeting.

For more information, please view our complaints procedure poster.

Access to Patient Information

All our records are kept on computer. Patients can be assured of complete confidentiality. Your rights are also protected under the Data Protection Act 1998. Patients may request access to their medical records under this Act. For the surgery to provide access, a fee of £50 may be charged. Where medical records are held on computer only, the fee is £10. Photocopies are charged at 50p per copy.

Bexley Linked Care

NHS Bexley CCG will be launching a new system of local electronic records in early 2016. Read more...

Medical Research Data Collection

The staff at this practice record information about you and your health so that you can receive the right care and treatment.  We need to record this information, together with the details of the care you receive, because it may be needed if we see you again.
We may use some of this information for other reasons, for example, to help us to protect the health of the general public generally, to plan for the future, to train staff and to carry out medical and other health research for the benefit of everyone.

We are currently involved in research studies for which we provide anonymised information from patients’ notes. The risk of you being identified from this information is extremely low as all directly identifiable details (name, address, post code, NHS number, full date of birth) are removed from your notes before they are collected for research, and automatic programs to de-personalise any free text (non structured or coded data) are run after information is collected.  Individual patients’ records are added into a much larger anonymous database, containing records from millions of patients across the UK.  This information is used by researchers outside this practice.  The database to which we contribute anonymised records is known as The Health Improvement Network (THIN) .  This data may be anonymously linked to other data, such as hospital data. This database is managed by a company outside the NHS which does not have access to your personal details, only to anonymous medical records.  The data are used for research into such topics as drug safety, disease patterns, prescribing patterns, health economics and public health.  Many of these studies provide useful information to medical staff on diseases, the use of drugs or outcomes of disease or treatment.

These studies may be performed by academic researchers or commercial companies amongst others.  However, no researcher has access to your full details such as your name and address, initials or your full date of birth.  The researchers are not given information about the GP nor the practice name, address or post code.  

If you would like to opt out of this data collection scheme, please let your doctor know and no data from your records will be collected for use in research.  This will not affect your care in any way.
If anything to do with the research would require that you provide additional information about yourself, you will be contacted to see if you are willing to take part: You will not be identified in any published results.

A list of published research using the THIN database is available from Michelle Page on 0207 554 0663 or email michelle.page@thin-uk.com for a paper copy. Note that you have a right of access to your health records.  If at any time you would like to know more, or have any concerns about how we use your information, you can speak to Administration for details.

Health Data Collection and Health Observatory Poster


Patient Referral Information

Patients who are referred urgently under a 2 week wait should hear from the hospital with an appointment within 2 weeks of seeing the GP. If you do not hear anything in this time period you need contact the surgery and leave a message for administration so that we can follow this up.

All other routine NHS referrals are sent via our local Referral Management Service who makes the appointments for us. Patients should expect to be contacted either by phone or by letter regarding an appointment within 6 weeks. If you do not hear within this time-frame they need to contact the Bexley Referral Management & Booking Service on 8269 3444 or the surgery.

Those patients who are referred to MSK including Physiotherapy, Neurosurgery, Rheumatology, Pain management, Orthopaedics and Podiatry should ring 0208 269 3410. These referrals are dealt with by The Kings Trust.

Patient Referral Notice

Freedom Of Information Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available from reception.

Zero Tolerance

We will not tolerate patients being violent, abusive or rude to any of our staff and persons who cover the out-of-hours service. Patients who are abusive in any way will be removed from our list. In cases of violence, the police will be called.

Bexley CCG

Bexley CCG (Clinical Commissioning Groups)

Website: www.bexleyccg.nhs.uk

NHS Commissioning Board Contact no: 0300 311 22 33

NHS Advocacy for all

Are you a Bexley resident? Do you want to make a complaint about services commissioned by the NHS or provided by the NHS?

For more information on how to make a complaint please view the information poster and leaflet below:

GP Earnings

NHS England require that the net earnings of doctors engaged in the practice is published and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparisons with any other practice. 

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the practice of Woodlands Primary Care in the last financial year was £79,670 before Tax and National Insurance. This is for 2 full time GP's and 3 part time GP's who worked in the practice for more than six months. 

Urine/Stool Samples

All urine/stool samples should be given in to the surgery by 1pm Monday - Friday. We DO NOT keep any samples in the surgery overnight. Any samples brought to the surgery after 1pm will not be accepted.

All samples MUST be clearly labelled with patients' full name and date of birth. Time when sample was taken must also be added. All samples MUST be handed in a clear plastic bag.

Samples not labelled will not be sent off or analysed by the laboratory. Please seal all containers tightly, samples that leak will also not be tested.

Summary Care Records

There is a Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed. This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website.