To register at the practice your home address must fall within our practice boundary. You can check to see if your address is within our boundary by using the map and postcode checker below:
Please note that Holland Gardens, Postcode SE9 2AY is within our Catchment area. It is not currently showing on our boundary map.
Our Clinical System is Patient Access – provided by In Practice Services. This practice currently offers patients’ facilities to book, view, amend, cancel and print appointments online, to order repeat prescriptions online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.
This practice plans to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient, from 31 March 2015.
These dates are subject to the necessary NHS GP systems and software being available to the practice by NHS England.
We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group.
View our Privacy Statement information:
We always try to provide the best service possible but there may be a time when you feel this has not happened.
We are happy to receive any comments and suggestions from our patients. Please use our feedback form. If you wish to make a complaint please either speak to the Assistant or Practice Manager or download our complaints form.
We will look into and address any problems you have identified. Then we will meet with you to provide an explanation and discuss any action that may be needed. Your partner or a friend is welcome at this meeting.
For more information, please view our complaints procedure poster.
All our records are kept on computer. Patients can be assured of complete confidentiality. Your rights are also protected under the Data Protection Act 1998. Patients may request access to their medical records under this Act. For the surgery to provide access, a fee of £50 may be charged. Where medical records are held on computer only, the fee is £10. Photocopies are charged at 50p per copy.
The staff at this practice record information about you and your health so that you can receive the right care and treatment. We need to record this information, together with the details of the care you receive, because it may be needed if we see you again.
We may use some of this information for other reasons, for example, to help us to protect the health of the general public generally, to plan for the future, to train staff and to carry out medical and other health research for the benefit of everyone.
We are currently involved in research studies for which we provide anonymised information from patients’ notes. The risk of you being identified from this information is extremely low as all directly identifiable details (name, address, post code, NHS number, full date of birth) are removed from your notes before they are collected for research, and automatic programs to de-personalise any free text (non structured or coded data) are run after information is collected. Individual patients’ records are added into a much larger anonymous database, containing records from millions of patients across the UK. This information is used by researchers outside this practice. The database to which we contribute anonymised records is known as The Health Improvement Network (THIN) . This data may be anonymously linked to other data, such as hospital data. This database is managed by a company outside the NHS which does not have access to your personal details, only to anonymous medical records. The data are used for research into such topics as drug safety, disease patterns, prescribing patterns, health economics and public health. Many of these studies provide useful information to medical staff on diseases, the use of drugs or outcomes of disease or treatment.
These studies may be performed by academic researchers or commercial companies amongst others. However, no researcher has access to your full details such as your name and address, initials or your full date of birth. The researchers are not given information about the GP nor the practice name, address or post code.
If you would like to opt out of this data collection scheme, please let your doctor know and no data from your records will be collected for use in research. This will not affect your care in any way.
If anything to do with the research would require that you provide additional information about yourself, you will be contacted to see if you are willing to take part: You will not be identified in any published results.
A list of published research using the THIN database is available from Michelle Page on 0207 554 0663 or email firstname.lastname@example.org for a paper copy. Note that you have a right of access to your health records. If at any time you would like to know more, or have any concerns about how we use your information, you can speak to Administration for details.
Patients who are referred urgently under a 2 week wait should hear from the hospital with an appointment within 2 weeks of seeing the GP. If you do not hear anything in this time period you need contact the surgery and leave a message for administration so that we can follow this up.
All other routine NHS referrals are sent via our local Referral Management Service who makes the appointments for us. Patients should expect to be contacted either by phone or by letter regarding an appointment within 6 weeks. If you do not hear within this time-frame they need to contact the Bexley Referral Management & Booking Service on 8269 3444 or the surgery.
Those patients who are referred to MSK including Physiotherapy, Neurosurgery, Rheumatology, Pain management, Orthopaedics and Podiatry should ring 0208 269 3410. These referrals are dealt with by The Kings Trust.
We will not tolerate patients being violent, abusive or rude to any of our staff and persons who cover the out-of-hours service. Patients who are abusive in any way will be removed from our list. In cases of violence, the police will be called.
Bexley CCG (Clinical Commissioning Groups)
NHS Commissioning Board Contact no: 0300 311 22 33
Are you a Bexley resident? Do you want to make a complaint about services commissioned by the NHS or provided by the NHS?
For more information on how to make a complaint please view the information poster and leaflet below: