|Monday to Friday||8.30am - 11.30am
3.00pm - 6.00pm
|By appointment only|
|Monday to Friday||Our Nurse Practitioner, Practice Nurse and Health Care Assistant run extended early morning and late evening appointments, please ask reception for details.||By appointment only|
Appointments may be made by telephoning 020 8300 1680 or calling at the surgery between 8.00am to 12.45pm and 1.45 to 6.30pm.
Please help us by booking a “double appointment” if you require more time or wish to consult about more than one problem
You can also book & cancel appointments online using Patient Services. To use these services you must first register. Please go to http://www.patient-services.co.uk , click on REGISTER, enter NO when asked if you have a registration letter from your practice and then proceed.
If you have already registered you can log in to Patient Services using the button below:
There is a walk in surgery everyday between 10am and 11am. If you need to see a doctor before the next available pre bookable appointments please attend the walk in clinic. These appointments can not be pre-booked on the day. If you feel you must be seen then you should come to the surgery (between 10am - 11am) and sit and wait for the next available doctor or nurse practitioner. You will be seen in order of arrival. There is no need to ring first and you cannot specify which clinician you see.
Please avoid queuing at the surgery for this clinic before 10am. We are unable to admit patients for the walk in before 10am due to restrictions on room.
The walk in clinic is only for patients registered at Woodlands Surgery.
Below is a guide to help you to understand how our appointment system works:
If your problem is urgent and there are no available appointments, please inform the receptionist. Our usual appointments allow 10 minutes with the doctor or nurse. Please help us by booking a “double appointment” if you require more time or wish to consult about more than one problem.
You will need to make a separate appointment for each patient who is to be seen. If you cannot keep an appointment, please let us know as soon as possible.
Patients who fail to cancel their appointments will be removed from our practice if they miss three appointments in any 12 month period.
Woodlands Primary Care is continually trying to improve the service we offer our patients. Please let us have your views good or bad about the new appointment system or anything else connected to the surgery.
We have a suggestion box in the Waiting Room for your comments.
To request a home visit, please call the surgery as early as possible and always before noon.
IF PATIENTS HAVE SHORTNESS OF BREATH OR CHEST PAINS THEY SHOULD RING FOR AN AMBULANCE
The Doctor will only call the patient/carer back if they feel a visit is not appropriate or need further information before visiting.
We cannot specify what time this will be or when the visit will be.
If the patient is able to get transport to the surgery we will arrange for them to be seen asap.
Patients are not benefited by tired doctors and we are therefore covered by the NHS 111 service from 6.30pm to 8.00am weekdays and Saturdays and Sundays.For urgent medical attention at these times please dial 111.
Calls to the NHS 111 service are free from both landlines and mobile phones. If you have a life threatening medical emergency please dial 999.
If you have a NON-URGENT ENQUIRY THESE SHOULD BE POSTPONED UNTIL THE SURGERY IS NEXT OPEN.